The Danish government, municipalities and regions are working on establishing digital maturity objectives to be achieved by 2020.The goals are that:
- Public services will maximize user satisfaction
- Public services are delivered as fast as possible – where feasible in real time
- Agencies will make use of all relevant data from across the public sector to deliver the best possible service
- Agencies will follow best practices with regard to digital governance, processes, and organization
The public employment service system is supported by a highly comprehensive support structure which is regulated by the public-sector-wide digitisation strategy, policies on self-service and business architecture, and a number of fora. In addition, a number of nationwide IT tools constitute key resources for governance of employment services at the municipal level.